What is an Exhibitor Services Manual?

An Exhibitor Services Manual is created for each event. It includes information specific to the event you are participating in, such as show hours, show colors, exhibitor move-in and move-out times, as well as policies and procedures of the facility.

In addition, many options are offered, such as material handling and freight services, additional furniture and accessories for your booth, custom signs and banners, labor to assist with the installation and dismantling of your booth, and much more. In most circumstances, you will also find forms to order electrical, telephone and other utilities.

Please keep this manual with you during the show and always have a copy of what you ordered when you're at show site.

What does my booth include?

If you have received an Exhibitor Services Manual, the cover page is a letter which states all the equipment included in your booth. Each event is different, therefore we are unable to provide individual inclusions at this time.

Can I substitute an item that is included in my booth package?

Unfortunately, we are unable to substitute any of the items that show management has chosen for you. If you need additional items you may use the order forms included in you Exhibitor Services Manual.

What are Exhibitor ID Signs?

Exhibitor ID Signs may be part of your standard booth equipment. They are 7" X. 44" signs on card stock. Depending on what is chosen for your particular show, the sign usually includes your company name and booth number. Show management supplies the company name to us.

Is carpet included?

Each event has different criteria in regards to carpet. Please refer to the cover letter of your Exhibitor Services Manual for more specific information.

Available drape/skirt colors.

Please be aware that this color selection can change, contact us for our current color selection.

Available carpet colors.

Please be aware that this color selection can change, contact us for our current color selection.

Black, blue, burgundy, green, grey, plum, red, teal, violet

Can I order flowers or plants?

If floral were being offered at a particular show, an order form would be included in your Exhibitor Services Manual. If a form is not included please contact us to discuss further options.

How do I order cleaning services?

If cleaning services were being offered at a particular show, an order form would be included in your Exhibitor Services Manual. If a form is not included please contact us to discuss further options.

Ordering of graphics/signs.

Please contact us directly to order any special graphics, banners or signs. Our in-house graphics department can provide many specialty signs including wide format color graphics, vinyl banners, logo reproduction, etc.

Sign materials

Our sign materials range from foamcore and colored cardstock to vinyl banners and lettering. Contact us to discuss what you are looking for.

How do I send a logo or graphic?

You may send logos or graphics as the following Windows compatible file types, *.jpg, *.tif, *.bmp, *.eps or *.gif. You may email the item to our graphics department or send it to us via cd.

Do I have to use SER exposition services for my labor needs?

In most circumstances, Yes. This would depend on what facility is hosting the event. Please contact us to answer this question.

What is my order deadline?

Unless otherwise specified, all orders, including payment in full, must be received seven (7) days prior to exhibitor move-in to guarantee availability. The exceptions being; special graphic orders, modular rental units, show cases and any item that has been designated as an early order in your Exhibitor Services Manual. SER exposition services reserves the right to change any and all order deadlines.

On the "Furniture and Accessories Order Form" what is the difference between discounted prices and regular prices?

Discounted prices are for orders placed with SER exposition services before the deadline date stated on your order form (normally, seven (7) days prior to exhibitor move-in). Any order placed after this date, or during the event, will be charged the regular price.

Can I fax the order form?

Yes, you may fax the "Recap of Services Ordered" form and the item(s) order form to our offices at 508-757-9136. All orders and payments must be received seven (7) days prior to exhibitor move-in to guarantee availability.

How do I get an electrical hook-up?

Electrical hook-ups are usually handled by the facility where the show is located. You should find in your Exhibitor Services Manual an electrical order form, which can be sent directly to the facility.

How do I get a telephone/DSL/Internet line/Audio Visual Equipment?

SER exposition services does NOT provide telephone services. Telephone services are usually handled by the facility the show is located at. You should find in your Exhibitor Service Manual an electrical order form, which may also contain telephone services or there will be a separate telephone order form. If neither of these forms is in your manual, please call the facility to ask how they handle phone service requests.

SER exposition services does NOT provide audio visual equipment. Audio Visual Equipment may be handled by the facility the show is located at. You will not find forms to order AV in your manual, you would have to contact the facility directly. Please be aware that not all facilities offer AV services and you may have to order AV from an outside contractor.

What is Drayage?

Drayage is material handling. There is a charge for material handling/drayage that is incurred by shipping directly to the facility or to our advance warehouse. The cost is based on a cwt, and is paid directly to SER exposition services.

Drayage includes delivery to booth, storage of empty packing materials and return of outbound shipment from booth to loading dock.

What is Direct Shipping?

Direct shipping is any shipment that will be shipped directly to the show site/facility. If shipping direct, your shipment must arrive on the day of exhibitor move-in. If the shipment arrives prior to exhibitor move-in, the facility may refuse your shipment.

Please note that each event and facility has different rules regarding Direct Shipments, including not accepting any shipments. Refer to your Material Handling Information/Rate Schedule in the Exhibitor Services Manual for specific event instructions.

What is Advanced Shipping?

Advanced Shipping is any shipment sent to a SER exposition services designated warehouse. When shipping in advance, the shipment should not arrive more than thirty (30) days prior to the exhibitor move-in date, or less than seven (7) days prior to the exhibitor move-in date. If the freight arrives in our advance warehouse within seven (7) days of the exhibitor move-in date, SER exposition services will impose a late delivery fee and if applicable, overtime charges.

What is a CWT? C Weight? Calculating freight charges.

A cwt, or c-weight, is an increment of measure for freight. It is based on 100 pounds. If you have freight which weighs 2500 pounds, you would have 25 cwt's. To calculate your freight charges, take the number of cwt's and multiply by the dollar amount given for your type of shipment(advance or direct). This will be the charge for material handling. Note: all weights are rounded to the next 100 pounds, if you have 201 pounds, it is considered 300 pounds or 3 cwt's.

SER exposition services will charge a minimum of 200 pounds (2 cwt's) for all shipments.

Using the example above: 2500 pounds = 25 cwt's X $$$ = Amount due to SER exposition services.

Please remember, that this is a material handling charge, your shipping company will also charge you a fee. Also, there can be additional charges for late delivery or overtime, please refer to your Exhibitor Services Manual.

When do you need my shipment?

If you are shipping directly to the show (Direct Shipping), your shipment can only arrive on the day of exhibitor move-in, if it arrives before that day, the facility may refuse your shipment.

If you are shipping to the advance warehouse (Advance Shipping), your shipment should arrive between thirty (30) days and seven (7) days prior to the exhibitor move-in date. If your shipment is received within seven (7) days of the exhibitor move-in date, you will incur a late delivery fee and if applicable, overtime charges.

What if I miss the advance shipping deadline?

If you miss the advance shipping deadline, you have two options; first, you may still ship to the advance warehouse but you will incur late charges and possibly overtime charges. The other option would be to ship directly to the facility. Please call SER exposition services for more information concerning late shipments.

What is rigging?

1. HANGING MATERIALS

Hanging of any item above the height of eight feet. This could include signs, banners, or exhibit materials. This could involve the use of ladders, scissors lift or other machinery.

PLEASE NOTE: Any items to be hung above eight feet, must be approved by show maangement. Upon written approval by show management, please contact SER exposition services to make arrangements for the installation and dismantling of your signage or materials.

2. MACHINERY RIGGING

Movement, spotting, and respotting of heavy machinery or equipment. This will involve forklift use and additional labor costs.

MACHINERY RIGGING INVOLVES A FORKLIFT AND RIGGERS AS NEEDED!! BOTH ITEMS MUST BE ORDERED!

Can I hire forklift services?

Forklift services can depend on many factors. Please contact us directly to discuss the use of a forklift.

Can I pay with a credit card?

Our forms of payment include; cash, check, Visa, Mastercard and American Express. A credit card authorization is required for all orders, even if you will be paying by check.

What is the Third Party Payment form used for?

Third party payment forms are used when an exhibitor hires another company to do certain work for them. You are authorizing a third party to do your work, and to pay the charges incurred.

What is a Non Official Contractor?

If for any reason you do not use the services of SER exposition services, and hire a Exhibitor Appointed Contractor (EAC), the Non Official Contractor form MUST be filled out, and a certificate of insurance must be forwarded to SER exposition services within thirty days of your scheduled move-in date.

NOTE: Some facilities do not allow EAC's. Please contact us for more information.

Directions to show site.

Please contact the facility directly for directions.

Directions to our facility

Printable version

We are located directly off of Interstate 290 in Worcester, Massachusetts, at 35B New Street.

PLEASE NOTE: These directions are truck routes

From the North (Northern MA, NH, ME), Interstate 495 South to Interstate 290 West...see below.

From Hartford, CT, Interstate 84, to Interstate 90 (MassPike) East to (Exit 10 Auburn) Interstate 290 East ...see below.

From Rhode Island, Route 146 North to Interstate 290 East...see below.

From Boston/Eastern MA, Interstate 90 (MassPike) West to Interstate 290 East...see below.

From Western MA, Interstate 90 (MassPike) East to (Exit 10 Auburn) Interstate 290 East ...see below.

From Interstate 290 East, take EXIT 20 LINCOLN/BURNCOAT Streets, off the exit ramp take a RIGHT. You are now on Burncoat Street, which will merge with Lincoln Street...see below

From Interstate 290 West, take EXIT 20 LINCOLN/BURNCOAT Streets, off the exit ramp take a LEFT. You are now on Lincoln Street. Proceed through the next set of lights (after the overpass), you will then come to a stop sign at a merge (merges with Burncoat Street, but stays as Lincoln Street), go through the stop sign and

Follow Lincoln Street through two sets of lights. At the second light you will see a Honey Farms on your right, immediately after this plaza you will take a RIGHT onto CRESCENT STREET (before the overpass). Follow Crescent Street until it makes a right hand turn onto HARLOW STREET. On Harlow Street you will now take your FIRST LEFT onto NEW STREET, (directly after the brick building). Follow New Street to the end, you will come to our warehouse. The loading dock will be the first thing you see.

Welcome to SER exposition services!

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