The answers we have provided for your questions are general answers. If you have a question which these FAQ's can not answer, please call SER exposition services directly at 508-757-3397 or email us at email@example.com
SER exposition services is a full service general service contractor for trade shows, conventions and corporate events. We handle all aspects of an event including floor plan design, trade show decorating, custom design structures, graphic design services & production, custom carpet & furniture rentals, staging, equipment rentals, material handling services and more.
There are two ways you may place an order for an upcoming show. Our website has the Exhibitor Services Manual available for each upcoming event. You may print the required forms and mail or fax the forms with payment to SER exposition services.
You may also order equipment and services using our online ordering section of the website.
An Exhibitor Services Manual is an event specific document including all the information you may need such as show hours, show colors, exhibitor move-in and move-out times, as well as policies and procedures of the facility.
In addition, many services are offered, such as material handling services, additional furniture and accessories for your booth, custom signs and banners, installation and dismantle labor, and much more. In most circumstances, you will also find forms to order electrical, telephone and other utilities directly from the facility.
Please keep this manual with you during the show and always have a copy of what you ordered when you're at show site.
We typically offer black, blue, navy blue, burgundy, green, grey, red, teal, terracotta, dusty rose, violet, white, yellow. Please be aware that this color selection may change, contact us for our current color selection.
The Exhibitor Services Manual will have a cleaning service order form if cleaning services are being offered at your specific event. If a form is not included, please contact us to discuss further options.
Please contact us directly to order any special graphics, banners or signs. Our in-house graphics department can provide many specialty signs including digital print, wide format color graphics, vinyl banners, logo reproduction, and more.
SER exposition services offers a variety of substrates including, but not limited to: cardstock, foamcore, coroplast, sintra and banner material. Please contact us to discuss your specific requirements.
Acceptable file formats for logos are: *.AI, *.eps, *.psd, or high resolution pdf’s. If *.jpg, *tif, *.gif or *.bmp are the only formats available, please understand that these may not print at high resolution. Graphics may be sent via email, cd, dvd or your ftp site. Please contact us with any concerns.
These utilities are typically handled by the facility where the show is located. You should find a form in the Exhibitor Services Manual. If a form is not included please contact the facility directly. Please be aware that not all facilities offer AV services and you may have to order AV from an outside contractor. Click Here to go to the facility utilities forms page
Drayage (also known as Material Handling) is the delivery of exhibit materials from the loading dock to your assigned booth space, removing and storing empty crates or boxes, returning crates or boxes at the end of the show for re-packing, and delivering materials back to the loading dock for carrier pick up. There is a charge for drayage that is incurred by shipping directly to the facility or to our advance warehouse. Please see the Exhibitor Services Manual for rates.
Direct shipping is any shipment that is shipped directly to the show site/facility. If shipping direct, your shipment must arrive on the day of exhibitor move-in. If the shipment arrives prior to exhibitor move-in, the facility may refuse your shipment.
Please note that each event and facility has different rules regarding direct shipments, including not accepting any shipments. Refer to your Material Handling Information/Rate Schedule in the Exhibitor Services Manual for specific event instructions.
Advanced shipping is any shipment that is sent to the SER exposition services designated warehouse in advance of the event. When shipping in advance, the shipment should not arrive more than thirty (30) days prior to the exhibitor move-in date, or less than seven (7) days prior to the exhibitor move-in date. If the freight arrives in our advance warehouse within seven (7) days of the exhibitor move-in date, SER exposition services will impose a late delivery fee and other charges, if applicable.
A CWT is a unit of measure equalling 100lbs. Example 2500lbs=25cwts.
In most cases, SER exposition services charges a minimum of 200 lbs for material handling. The rates for Direct and Advance material handling can be found in your Exhibitor Services Manual. Keep in mind all weights are rounded to the next cwt. Other overtime and special handling charges may apply depending on the show dates and delivery methods.
If you are shipping directly to the show (Direct Shipping), your shipment can only arrive on the day of exhibitor move-in; if it arrives before that day, the facility may refuse your shipment.
If you are shipping to the advance warehouse (Advance Shipping), your shipment should arrive between thirty (30) days and seven (7) days prior to the exhibitor move-in date. If your shipment is received within seven (7) days of the exhibitor move-in date, you will incur a late delivery fee and other charges, if applicable.
If you miss the advance shipping deadline, you have two options; first, you may still ship to the advance warehouse but you will incur late charges and if applicable other charges. The other option would be to ship directly to the facility. Please call SER exposition services for more information concerning late shipments
Hanging of any item above the height of eight feet. This could include signs, banners, or exhibit materials. This could involve the use of ladders, scissors lift or other machinery.
PLEASE NOTE: Any items to be hung above eight feet, must be approved by show mangement. Upon written approval by show management, please contact SER exposition services to make arrangements for the installation and dismantling of your signage or materials.
Movement, spotting, and respotting of heavy machinery or equipment. This will involve forklift use and additional labor costs.
Machinery rigging involves a forklift and riggers as needed, both items must be ordered.
Discounted prices are for orders placed with SER exposition services before the deadline date stated on your order form (typically, seven (7) days prior to move-in). Any order placed after this date, or during the event, will be charged the regular price.
Unless otherwise specified, all orders, including payment in full, must be received seven (7) days prior to move-in to guarantee availability. The exceptions being: special graphic orders, modular rental units, show cases and any item that has been designated as an early order in your Exhibitor Services Manual. SER exposition services reserves the right to change any and all order deadlines.
Yes. SER exposition services accepts payments made by check, Visa, Mastercard, Discover, and American Express. A credit card authorization is required for all orders, even if you will be paying by check.
Yes, you may fax the "Recap of Services Ordered" form and the particular order forms to our offices at 508-757-9136. All orders and payments must be received seven (7) days prior to exhibitor move-in to guarantee availability.
If for any reason you do not use the services of SER exposition services, and hire a Exhibitor Appointed Contractor (EAC), the Non Official Contractor form must be filled out, and a certificate of insurance must be forwarded to SER exposition services within thirty (30) days of your scheduled move-in date.
NOTE: Some facilities do not allow EAC's. Please contact us for more information.